I'll make this short 'n sweet. The last job I had before I left hell was working for a major global wireless and digital services provider. I won't say names but we'll just say they got bought out not too long ago. My position? Customer Service Specialist (if you can call it that) at one of their call centers.

If that doesn't describe going to hell in a handbasket I don't know what does. When your cell screws up for any particular reason, I was one of those "fucking morons" taking your call. What an eye-opener. First to see the inner workings of call centers, which is designed insanity, and just how "fucking morons" that call in really are.

At some point in life all of us have taken jobs we really didn't want but found info and experience that speaks volumes. This was one of them. Next couple of months I'm going to outline some of those experiences as what goes on behind the phone, and some when people and cell phones don't and shouldn't mix.

Insanity begets Insanity. Stay tuned.